Frequently Asked Questions
Privacy and confidentiality
Psychotherapists and Counsellors are bound by the Privacy Act to maintain confidentiality with clients UNLESS we believe you are going to harm yourself, someone else or abuse/harm a child. Discussion with the client always take place before any action is taken.
We often have high profile clients or professional people who prefer a discrete service. We run strictly to time to ensure you have a minimum amount of time in the waiting room. Some people prefer to arrive 5 minutes late for their session so they can come up the stairs and straight into the room without contact with any other person.
How long are the appointments?
One hour unless otherwise arranged. We understand life is busy therefore we start and finish strictly on time.
Our current days are Monday to Saturday 8am - 9pm with some after hour appointments.
Our Therapists work on different days and times so please contact us to find out who is available. From time to time there is a waiting list to see particular therapists.
We maintain a wait list for people who wish to see a particular Therapist or book time spot that suits them better. It is difficult to know how long it will be before a time spot opens up. Sometimes it can be a couple of weeks but at times it can be up to a couple of months. All of our Therapists are highly trained and skilled and it is likely you will be able to book in with someone straight away if you are in crisis.
What are the fees and rebates?
Fees are set in line with industry standards. However, our fees are competitive. We offer health fund rebates for BUPA, Medibank Private, HCF, St. Luke's Health, Police Health, GMHBA, Westfund, Emergency Services Health, Phoenix Health, Teacher's Union Health, ARHG, AHM, AIA Health and CUA.
What if I cant get my partner or adolescent to attend a session?
From time to time we hear that whilst one person wants therapy another person in the relationship or family are resistant to coming.
When it comes to family therapy this situation is easily resolved as we can often do a great deal of work with the parents which has a positive impact on the family overall.
For couples’ work we find the best approach is to see each person individually so that the resistant person has an opportunity to meet the Therapist and decide how comfortable they are with the person. Usually when one person is resistant it is because they have had a bad experience with another Therapist or they are scared that the sessions are going to make the situation worse or result in the couple separating which is rarely the case.
All Therapists work differently. Feeling comfortable and having confidence in the skill of a Therapist is vital to ongoing work. Please contact us if you are in this situation so we can work out the best way forward.
How long will we be in therapy?
Individual, couple and family work are all different. Family work tends to be a lot quicker than couple and individual work. But for all work you will be in therapy from anywhere from six weeks to two years depending on what the issues are. We will discuss with you at the end of your first session what we believe the work will be and how long it will take. We will also keep checking in with you along the way as to whether it is time for you to finish up. We find that most times when we think it is time for you to finish up that you the client/s are also thinking the same thing. It comes to a natural end.
There is nothing worse than staying in therapy for longer than you are benefiting from. You can always come back if you need to down the track.
Suite 305, 185 Elizabeth Street, Sydney CBD
Our location has a homely feel rather than a "office" feel and the space is designed to be warm and welcoming for both adults and children alike.
There are plenty of parking stations in the surrounds of Sydney CBD.
This is one of the best options to get to us as buses stop right outside Elizabeth Street. St James train station is on Elizabeth Street where we are located. We are a seven minute walk from Town Hall train station.